Privacy Policy
Comprehensive privacy protection for our early-stage AI search monitoring platform
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Privacy Policy
Your privacy is fundamental to our mission. Despite being an early-stage MVP, we implement enterprise-level data protection to safeguard your information.
Last updated: January 2025
Our Privacy Commitment
As an early-stage MVP, we understand that trust is earned through action, not promises. We have implemented comprehensive data protection measures that exceed industry standards:
- • Dedicated encryption services protect all your data
- • We collect only the minimum data necessary to provide our services
- • Your data is never sold, shared, or used for advertising
- • You maintain complete control over your information
- • Transparent practices with no hidden data collection
1. Information We Collect
We collect only the information necessary to provide our AI search monitoring services effectively:
Account Information
- • Email address (for account access and communication)
- • Password (encrypted and never stored in plain text)
- • Company name and basic profile information (optional)
- • Billing information (processed securely through payment providers)
Service Data
- • Keywords and search terms you want to monitor
- • Brand names and competitor information you specify
- • Search results and AI platform responses (for analysis)
- • Usage patterns and platform interactions (for service improvement)
Technical Information
- • IP address and general location (for security and service delivery)
- • Browser type and device information (for compatibility)
- • Log files and error reports (for troubleshooting and improvement)
- • Cookies and session data (essential for platform functionality)
2. How We Use Your Information
We use your information exclusively to provide and improve our AI search monitoring services:
Service Delivery
- • Monitor AI search platforms for your specified keywords
- • Generate reports and analytics dashboards
- • Provide competitor analysis and benchmarking
- • Send alerts and notifications about changes
- • Enable data export and integration features
Platform Improvement
- • Analyze usage patterns to improve user experience
- • Identify and fix technical issues
- • Develop new features based on user needs
- • Optimize platform performance and reliability
- • Enhance security measures and threat detection
3. Data Protection & Security
We implement enterprise-level security measures to protect your data, despite being an early-stage platform:
Our Security Infrastructure
Encryption & Storage
- • Dedicated encryption services for all data
- • End-to-end encryption for data transmission
- • Encrypted database storage with secure keys
- • Regular encryption key rotation
Access & Monitoring
- • Multi-factor authentication requirements
- • Limited access policies for team members
- • Continuous security monitoring and alerts
- • Regular security audits and assessments
4. Data Sharing & Third Parties
We do not sell, rent, or share your personal information with third parties for marketing purposes. Limited sharing occurs only in these specific circumstances:
Service Providers
We work with trusted service providers who help us deliver our services:
- • Payment processors (for billing and subscription management)
- • Cloud infrastructure providers (for secure hosting and storage)
- • Email service providers (for account notifications and support)
- • Analytics providers (for platform performance monitoring)
All service providers are bound by strict data protection agreements and can only use your data to provide services to us.
Legal Requirements
We may disclose information when required by law or to protect our rights:
- • In response to valid legal requests or court orders
- • To protect against fraud or security threats
- • To enforce our terms of service or protect user safety
- • In connection with business transfers (with user notification)
5. Your Privacy Rights
You have comprehensive control over your personal information and how we use it:
Data Access & Control
- • Access all personal data we have about you
- • Update or correct your account information
- • Export your data in standard formats
- • Delete your account and associated data
- • Opt out of non-essential communications
Privacy Preferences
- • Control what data is collected and processed
- • Manage notification and communication preferences
- • Request restrictions on data processing
- • Object to automated decision-making
- • Withdraw consent for optional data uses
Easy Access: Most privacy controls are available directly in your account settings. For additional requests, contact our support team and we'll respond within 48 hours.
6. Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations:
Retention Periods
- • Account information: Retained while your account is active
- • Service data: Retained for the duration of your subscription plus 30 days
- • Billing information: Retained for 7 years for tax and legal compliance
- • Technical logs: Automatically deleted after 90 days
- • Support communications: Retained for 2 years for service improvement
When you delete your account, we immediately begin the data deletion process. Some information may be retained in encrypted backups for up to 30 days before permanent deletion.
7. International Data Transfers
As a global service, your data may be processed in different countries. We ensure appropriate protections are in place:
Transfer Safeguards
- • All international transfers use standard contractual clauses
- • Data is encrypted during transmission and storage
- • We work only with providers that meet international privacy standards
- • Regular assessments ensure ongoing protection adequacy
- • Users can request information about where their data is processed
8. Cookies & Tracking
We use cookies and similar technologies to provide and improve our services:
Essential Cookies
Required for platform functionality:
- • Authentication and session management
- • Security and fraud prevention
- • Platform preferences and settings
- • Load balancing and performance
Analytics Cookies
Help us improve our services (optional):
- • Usage patterns and feature adoption
- • Performance monitoring and optimization
- • Error tracking and debugging
- • User experience improvements
You can control cookie preferences through your browser settings or our cookie management tools in your account.
9. Children's Privacy
Our services are designed for business use and are not intended for children under 18. We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete that information. Parents or guardians who believe their child has provided us with personal information should contact us immediately.
10. Changes to This Privacy Policy
As we develop our platform, we may need to update this privacy policy. We are committed to transparency in any changes:
Our Update Process
- • We will notify users of significant changes via email
- • Updated policies will be posted on our website with revision dates
- • Users will have time to review changes before they take effect
- • We welcome feedback and questions about policy updates
- • Users who disagree with changes may cancel their service
Privacy Questions or Concerns?
We take your privacy seriously and are here to address any questions or concerns. Our team is committed to transparency and will respond to privacy inquiries within 48 hours.
Contact Methods
- • Email: [email protected]
- • Support chat through your account
- • Contact form on our website
What to Include
- • Your account email address
- • Specific privacy concern or request
- • Any relevant details or context