Technical Support

Getting help and technical support

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Technical Support

How can I get technical support?

We provide comprehensive technical support through multiple channels and are available for you all the time. You can get help through live chat scheduling, email support, documentation, or by scheduling a dedicated meeting with our team.

Available Support Channels:

Live Chat Support

Schedule Required

Get real-time assistance through our live chat system. Simply schedule a chat session and connect directly with our technical support team for immediate help with your AI search monitoring questions.

Live Chat Features:

• Schedule live chat sessions at your convenience
• Real-time problem solving and guidance
• Screen sharing capabilities for complex issues
• Instant answers to technical questions

Email Support

Always Available

Send detailed questions and receive comprehensive support via email. Perfect for complex issues that require detailed explanations or when you need documentation of the support interaction.

Email Support Benefits:

• Detailed technical explanations and solutions
• Written documentation of support interactions
• Ability to include screenshots and detailed descriptions
• Follow-up support for ongoing issues

Documentation

24/7 Access

Access comprehensive documentation covering all aspects of our AI search monitoring platform. Find step-by-step guides, troubleshooting tips, and detailed explanations of features.

Documentation Includes:

• Platform setup and configuration guides
• Feature explanations and best practices
• Troubleshooting and FAQ sections
• API documentation and integration guides

Dedicated Meetings

Schedule Anytime

Schedule dedicated one-on-one meetings with our technical support team. Perfect for complex setup requirements, strategic discussions, or when you need personalized guidance for your AI search monitoring implementation.

Dedicated Meeting Benefits:

• Personalized support tailored to your specific needs
• Strategic guidance for AI search monitoring implementation
• Complex problem-solving sessions
• Platform training and onboarding assistance

We Are Available All the Time:

Our commitment is to be available for you whenever you need support. While some channels require scheduling, we ensure that you can always get the help you need when you need it.

How to Get Support:

For Immediate Help:

Schedule a live chat session or dedicated meeting through your account dashboard or contact us directly.

For Detailed Questions:

Send us an email with your questions, and we'll provide comprehensive support and documentation.

For Self-Service:

Access our documentation anytime for step-by-step guides and troubleshooting information.

Support for All Customers:

All aisearchrefs customers receive priority support regardless of their plan. We believe in providing excellent support to everyone using our AI search monitoring platform.

Starter Plan Customers:

• Email support
• Documentation access
• Scheduled live chat
• Dedicated meeting scheduling

Pro Plan Customers:

• All Starter plan support
• Priority scheduling for meetings
• Enhanced documentation access
• Strategic consultation sessions

Getting Started with Support:

Step 1: Choose Your Support Channel

Select the support method that best fits your needs - live chat for immediate help, email for detailed questions, or schedule a dedicated meeting for comprehensive assistance.

Step 2: Schedule or Contact

Use your account dashboard to schedule live chat or meetings, send an email with your questions, or browse our documentation for immediate answers.

Step 3: Get Expert Help

Connect with our technical support team who understand both the technical aspects and strategic implications of AI search monitoring.

Always Here for You: We are available all the time through multiple support channels. Just schedule a dedicated meeting with us whenever you need personalized assistance with your AI search monitoring needs.

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